Storage and Infrastructure Maintenance and Support
Black Box’s Storage and Infrastructure Maintenance and Support service keeps systems operating properly. Software requires a reliable space to be stored and used before, during, and after its deployment. Black Box’s extensive knowledge and experience allows our staff to combat a range of problems that can occur in a software’s staging and production environments. Whether it is an easy fix or a larger complication, Black Box’s support staff solve issues effectively to keep systems running smoothly.
Why It’s Valuable and How It’s Beneficial
It is essential to an organization’s success to have properly functioning software and that means properly functioning space for software to operate. Black Box solves infrastructure issues quickly to keep systems up and running.
What You Purchase and Receive
Black Box ensures that our Storage and Infrastructure Maintenance and Support service provides ongoing, scheduled maintenance and support by conducting verification and validation testing, the effort and expertise necessary to ensure storage configurations and infrastructure is available, reliable, and functionally complete, and a full coverage report of each maintenance or support cycle. Specifically:
Software Verification and Validation Plan (SVVP): A plan containing the policies, procedures, and work instructions for conducting software verification and validation analysis and testing of core system and software requirements found within the corresponding Interface Design Description (IDD) and Software Design Description (SDD) documents.
Software Verification and Validation Report (SVVR): A report containing the results of the verification and validation testing, which provides a full breakdown of the verified correctness and completion of all core requirements within corresponding specification and design documentation.
Software Development: The process of computer programming, documenting, testing, and bug fixing involved in creating and maintaining applications and frameworks resulting in a software product or software service.
How Much It Will Cost
The cost of our Storage and Infrastructure Maintenance and Support service is determined based on your deadlines and expectations, and the amount of time and effort necessary to provide the deliverables guaranteed by our service level expectations.
How We Will Work Together
All research materials, information, and documentation will be maintained, compiled, and stored by Programming and Application Services, and directly accessible over secure channels or through Black Box secure systems. Private Black Box accounts are created and assigned to our clients as soon as work begins, providing them with limited access to information and documentation related to ongoing design and development requiring client feedback or input.