Software Maintenance and Support
Black Box offers software maintenance and support to ensure systems run as efficiently as possible. Services are provided for virtually all systems, custom Black Box work as well as most external software products. Black Box’s extensive product knowledge allows for the resolution of all forms of software issues. Our professionals are equipped to handle everything from simple errors and bugs to large-scale complications. Maintenance and support services improve functionality and reduce downtime to keep systems up and running.
Why It’s Valuable and How It’s Beneficial
It is necessary for the success of a business or organization to have properly functioning software. A solid support team makes this possible and ensures systems operate correctly.
What You Purchase and Receive
Black Box ensures that our Software Maintenance and Support service provides ongoing, scheduled maintenance and support by conducting verification and validation testing, the effort and expertise necessary to ensure a system is functionally accurate and complete and a full coverage report of each maintenance or support cycle. Specifically:
- Software Verification and Validation Plan (SVVP): A plan containing the policies, procedures, and work instructions for conducting software verification and validation analysis and testing of core system and software requirements found within the corresponding Interface Design Description (IDD) and Software Design Description (SDD) documents.
- Software Verification and Validation Report (SVVR): A report containing the results of the verification and validation testing, which provides a full breakdown of the verified correctness and completion of all core requirements within corresponding specification and design documentation.
- Software Development: The process of computer programming, documenting, testing, and bug fixing involved in creating and maintaining applications and frameworks resulting in a software product or software service.
How Much It Will Cost
The cost of our Software Maintenance and Support service is determined based on your deadlines and expectations, and the amount of time and effort necessary to provide the deliverables guaranteed by our service level expectations.
How We Will Work Together
All research materials, information, and documentation will be maintained, compiled, and stored by Programming and Application Services, and directly accessible over secure channels or through Black Box secure systems. Private Black Box accounts are created and assigned to our clients as soon as work begins, providing them with limited access to information and documentation related to ongoing design and development requiring client feedback or input.
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