Recovery of Critical Systems


When software or systems critical to your organization or business go down, you’re left unable to provide your services, honor your own service level agreements, or meet any of your customer’s expectations. The purpose of our Recovery of Critical Systems service is simple; bring your software and systems back to operational status as soon as possible.

Black Box will analyze and diagnose the issues that are keeping your critical software and systems, then provide temporary fixes that can be implemented as quickly as possible. We will also identify long-term solutions that are discussed once your software and systems have been temporarily stabilized, allowing our teams to determine next best steps to ensuring your infrastructure’s availability and reliability without the added chaos and emergency rush of repair and recovery work.

Why It’s Valuable and How It’s Beneficial

Getting your system back up and working is invaluable. The longer a system is down the more money is lost as angry customer’s are beating down your door looking for information. The sooner Black Box can start the sooner the situation can be resolved and your business return to it’s normal routine.

What You Purchase and Receive

The Recovery of Critical Systems service provides you with the following development, reports, and source materials:

  1. Agile software development DevOps
  2. Complete code base containing all design and implementation source code
  3. Software Verification and Validation Report (SVVR): A report containing the results of the verification and validation testing, which provides a full breakdown of the verified correctness and completion of all core requirements within corresponding specification and design documentation.

How Much It Will Cost

The cost of our Recovery of Critical Systems service is determined based on your deadlines and expectations, and the amount of time and effort necessary to provide the deliverables guaranteed by our service level expectations.

We will make our best effort to keep your budget in mind, but it is important to note that our Recovery of Critical Systems service is much more costly than providing you with the same amount of work within the usually expected and typical amount of time.

That said, we will first discuss your budget and budgetary constraints in order to determine and agree on the total cost of work necessary to recover your critical systems. While we are more than willing to also discuss a payment schedule or plan in extreme scenarios, we do require 100% of the total cost up front before conducting any emergency recovery work.

How We Will Work Together

All research materials, information, and documentation will be maintained, compiled, and stored by Programming and Application Services, and directly accessible over secure channels or through Black Box secure systems. Private Black Box accounts are created and assigned to our clients as soon as work begins, providing them with limited access to information and documentation related to ongoing design and development requiring client feedback or input.

Portfolio Showcase

J.Craig is a high-end shoe retailer who was looking to expand their online storefront offerings. They had a daily process that required a person to login into several of their distributor websites to obtain accurate quantity and availability information. They had to take the presented data from each site, and transcribe it into their daily spreadsheets. The information in these spreadsheets was then used to manually update their existing Amazon, Shopify, and Ebay storefronts. 

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