The list of required items to bring with you on embarkation day. That's exactly the case with the Amex Platinum card. We've made it safe, so you can do everything. An inherent risk of exposure to COVID-19 exists in any public place where people are present. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. In the case of any conflict between these Additional Terms & Conditions and the relevant Ticket Contract, the relevant Ticket Contract will prevail. Related: Curious about Holland Americas newest Rotterdam? The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Virgin Voyages cannot accept Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during, the voyage. Well offer you a prorated daily Voyage Credit for the voyage days youve missed due to COVID. Earn 5X Membership Rewards Points on prepaid hotels booked with American Express Travel. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. For sailings that don't fall within those parameters, the line's standard cancellation policies apply. (Proof is required.) The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. USA TODAY. - Pre-cruise testing is no longer required. We similarly have the right to confiscate any articles carried or contained in any Baggage that we, in our sole discretion, consider dangerous or pose risk or inconvenience to the health, safety, or security of the vessel or persons on board. Travel news and alerts. Dining. Not all areas or equipment on the vessel are suitable for access to disabled Guests or Guests with reduced mobility. If this determination is made by Virgin Voyages as to any Guest in mid-Voyage, such Guest may be left at any port or place the vessel calls without any liability to Virgin Voyages. The list of things that are prohibited on board, 4. Standard cancellation policies are found in the ticket contract. Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Enrollment required. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Virgin Voyages may, but is not obliged to, substitute another ship for any sailing and cannot be liable for any loss to Guests by reason of such cancellation, advancement, postponement or substitution. As always, we recommend you purchase our Voyage Protection. Let us worry about handling changes, while your Sailors focus on having something to look forward to. We may receive compensation when you click on links to those products. 6. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Simply download our mobile app, log in to your account, and fill in the required information. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. - From 119 days up to 45 days from your departure date, your available options are: - At 44 days from your departure date, all funds paid are final. Plus Ups are excluded. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. 5. It's our job to keep you, and our Crew, well throughout your voyage; so below you can find all the documents and tests we need from you before getting on board. Terminal details on the day of embarkation and disembarkation. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. United rolls out free fleetwide Wi-Fi for select flyers. Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. We also deploy body cameras on our Security Team members. Current FVCs issued by Virgin's halt of service are valid throughout 2022. When you cancel the cruise: This gets a little tricky. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Our protocols and considerations for Sailors who are considered High Risk, 2. For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Complete the Voyage Well acknowledgement in our Sailor App, 6. Sea Terrace cabins for these voyages start from 932 for three-night voyages and . A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Online direct bookings will require a credit card at the time of booking, but the deposit will not be charged until 24 hours have elapsed after the booking. Related: Heres what to consider if youre thinking about booking future travel now. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Whenever possible, Virgin Voyages will work to accommodate Guests with special needs. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? Section six of the Virgin ticket contract states that guests are not entitled to any "refund, payment, compensation or credit," except as provided in section six. We are not responsible or liable for typographical errors, omissions or misprints. The new policy will go into affect starting July 24. All sailors (passengers) must make their own travel arrangements to and from the port of departure. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. We ask that all Guests complete the online check-in as soon as possible. If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. We will look after you if you test positive for COVID on board 3. If you have not paid in full, any money you have paid will be refunded to the original form of payment. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. Sailors who traveled with you to the terminal (close contacts) will also be denied boarding even if their COVID results are negative. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. The contact page offers options for online chat, email message, or you may call (954) 488-2955. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. The FCC must be used on a sailing that departs within one year of when the FCC is issued. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. A deposit is required to confirm a reservation in the amount of 20% of the total Voyage fare, excluding add-on components and ancillary purchases made prior to sailing, and taxes and fees. In some cases, the answer is yes. Items 7.1 and 7.2 of the ticket contract includes language related to "health risks, epidemics or illnesses or outbreaks or public health emergency or other impactful prevalence of disease" for which no refunds will be given. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. COVID-19 specific refunds: Virgin is offering full refunds for those who cancel because they do not wish to be vaccinated prior to cruises that take place while COVID vaccines are mandated by the cruise line. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. 4. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. 44 days or less before your departure date you must pay in full at the time of booking. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. TPG values it at $1,600. The eased protocols take effect Sept. 18, 2022 on Valiant Lady and Sept. 21, 2022 on Scarlet Lady. As ever, you should ensure you have adequate travel insurance for your trip. Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . Lastly, just as a final reminder, you cannot travel if you have been advised thatyou are: If you are exhibiting symptoms or indicate on your Health Form that you arent feeling well, we may test you for COVID-19 during embarkation. If you must cancel the cruise: It's important to remember that 7-day cutoff on your deposit. For an explanation of our Advertising Policy, visit. If you test positive prior to your sail, we have credit/refund policies so you can join us soon, 2. Learn more. Plus, your own feed of TPG content. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. That said, we will not add a fuel surcharge should fuel prices rise. You can also email healthcheck@virginvoyages.com if you return with a positive result. COVID-19 antigen testing prior to boarding. Health and wellbeing All of our Sailors are accountable for making necessary COVID-testing plans after disembarkation from the ship. All Guests must be checked-in and onboard the ship no later than one hour prior to the departure time noted on their Voyage documents or may not be permitted to sail. The Voyage will only be cancelled on the date we receive the notice of cancellation. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. However, sailings booked after April 30, 2021, don't qualify, so any bookings made in the latter half of 2021 or in 2022 will fall under the line's standard refund policy. 3. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Refunds will be issued to your original form of payment. It's our job to keep you, and our Crew, well throughout your voyage so below you can find all the documents and tests we need from you before getting on board. Seabourn is allowing more flexibility for travelers who arent comfortable cruising right now. -- please see the links below. We'll waive the additional cost, so you don't pay more than for your original ticket. Note: the date of departure means the date the arrangements you havebooked through usstart. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. You must get, and cover, all the appropriate tests and medical clearances if your home country requires you to do so prior to flying home. Please see below for detailed information on what is considered high risk, how to contact us with questions, or notify us of your high risk status. Our Ship Crew will work with you and local authorities to agree on a time you can safely disembark from the ship at the end of the voyage. Head over to our Sailor App to sign the acknowledge form. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. As the world changes, were evolving our practices and testing protocols as well. Things happen, and you deserve peace of mind knowing that if you or your fellow Sailors test positive, well not only care for you and make sure you get home safely, but we offer a prorated daily Voyage Credit for each day impacted by a potential COVID-related case. 4. Check you've typed your email address correctly. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Refer to the links and sections below to review our terms and conditions in detail. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before they're scheduled to set sail. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Anyone in those situations is eligible to receive a refund or FCC. The 411 on what to book pre-sail, and what you can book once we get out to sea. The Band is your room key, wallet, bar and restaurant tab all in one with just one, simple tap. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Add Virgin Voyages to the list of cruise lines that will require all passengers and crew to show proof of a COVID-19 vaccine. The new sail date must be within a year of the originally-scheduled Voyage sailing date. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . (Enrollment required for select benefits.). Related: A look inside Regents most expensive cruise ship. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. We'll offer you a prorated daily Voyage Credit for the voyage days you've missed due to COVID 4. Keeping our Crew members safe and healthy. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. If you have paid in full, the amount will be issued in the form of FCC. All our Sailors are accountable for making plans after disembarkation from the ship they must get all the appropriate tests and medical clearances that their home country requires prior to flying home. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. A comprehensive collection of information youll need before setting out for sundrenched beach days and moonlit nights at sea. Fare difference to pay. 6. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Uber Cash and Uber VIP status is available to Basic Card Member only. Bookings can be held for 24 hours without deposit up to 45 days prior to the sail date. Individual cancellation policies apply at the Guest level for any individual cancellation within a cabin. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. During the voyage, weve implemented best practices around sanitation, physical distancing, limited occupancy, and health checks for everyone on board. Our goal is to ensure all of our crew arefully vaccinated with two shots of a WHO-approved COVID vaccine. If you're booking at this time, you have a 7-day grace period to request a full refund on your deposit and any other payments made. They will have expiration dates, usually one year from the cancelled voyage if you cancelled. there are no other COVID-specific refund policies. Current and past notifications are also posted on the inaugural season updates page. Our points-obsessed staff uses a plethora of credit cards on a daily basis. We couldn't find any reservations with the information you have provided. - Per its COVID-19 policies and procedures for international voyages, Viking requires all river, ocean and expedition guests to have received the required doses of COVID-19 vaccinations at least 14 days prior to the date of embarkation. Nothing. Virgin Voyages similarly reserves the right to refuse or revoke passage to anyone who has failed to notify it of their specific needs with regard to accommodation; seating or services required from it or the terminal operator; their need to bring medical equipment; their need to bring a service animal on board the ship; or of any other known disabilities that require special assistance, special services, or privileges; who in the Carriers and/or Masters opinion is unfit or unable to travel; or anyone whose condition may constitute a danger to themselves or others onboard on the grounds of safety. If you are. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. 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