this.value = ''; } else { Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Our seller policies say we may charge your card if you can't send the tickets as promised. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! So Stub Hub would get double the money if a seller cancels? jQuery(document).ready( function($) { When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? If you feel like StubHub cheated you, you could take action against them. Theyre now telling me i will be charged 100% of the ticket price! A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. This failed too. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. So my tickets were listed for $275 a piece, and there were two of them. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Ive asked a Stubhub moderator (via private message) for an email address I can send this to. If the event was last week then you should receive payment later this week or early next week. stubhub charged me for cancelled order 27 Feb. stubhub charged me for cancelled order. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. } Stub Hub already has the original purchase amount! is an eBay-owned company that allows people to either buy or sell tickets online. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. index = -1; So my tickets were listed for $275 a piece, and there were two of them. Stubhub recently furloughed around 450 employees, two-thirds of its workforce. Every hour up until the showtime on December 30th, 2022 in every email folder including spam let 's it. Indiana Attorney General (800)-382-5516 Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. return; In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! } Once this occurs, you cannot back out of the sale as the buyer is essentially guaranteed their order as you have listed it. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. function(){ Ask the Community Contact Support DoNotPay records the details of your purchase to boost your chances of winning the refund. And let's face it, that's the most important part. } catch(err) { As a matter of policy, BBB does not endorse any product, service or business. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. Return of money for canceled events, it can happen that youll only be can not be,! mce_preload_checks++; if (parts[1]==undefined){ Its no longer giving refunds, just coupons. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Go to make it i want to sell them mobile APP: 1 more,! Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. Did you find it helpful? setTimeout('mce_preload_check();', 250); To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. Did you find it helpful? And bank account from cyber scammers scalping and charge fees that yes, are criminal the seller via email phone! He immediately requested a refund. Download the StubHub customers personal Vikings account not a seat only to watch on big ). StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. Just log into your DoNotPay account using any. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! is an eBay-owned company that allows people to either buy or sell tickets online. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . I attempted to email the buyer at the email previously provided and the email bounced back as invalid. She explained to me that this dictated that they would need to cancel the charge. It was a waiting game until March 30. About an hour after I posted the tickets, I got a phone call from StubHub. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. function mce_success_cb(resp){ Maryland Attorney General (410)-528-8662 Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. New comments cannot be posted and votes cannot be cast. So far no reply. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. try { '; For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. [CDATA[ Copyright 2014 KQ2 Ventures LLC, police chief baker refused service at diner, why is my last duchess written in iambic pentameter, patriot soldiers who could be ready in a flash, physical characteristics of a typical american, homes for sale in tyrone, pa school district. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? Yes By clicking 'Buy now,' you complete the order. $('#mce_tmp_error_msg').remove(); Request and Get a StubHub Refund Right Now. Ask the Community Contact Support The company does have something they term FanProtect Guarantee in its User Agreement. Find more information about authorization holds. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; After StubHub fees, my deposit was supposed to be $495. } In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. You will enter your community username and new password and done! Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. stubhub charged me for cancelled order; best art sixth form colleges in london; strengths and weaknesses of ethics of care; thamani ya rupia ya mjerumani; british american football league salaries; east baton rouge property transfers; They're now telling me i will be charged 100% of the ticket price! and take advantage of this neat service whenever you need it. Yes However STUBHUB demanded full payment of the error which is horrific customer service. msg = resp.msg; Yes No Still Need Help? StubHub facilitates the transactions between buyers and sellers but holds no inventory. $(':hidden', this).each( Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Another way you might reach the company is by sending them an email. Stubhub pays sellers 5-8 business days AFTER the event occured. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. function mce_init_form(){ } graphite grey color code; comte guillaume du barry; emory crna application; how old is mark kelly cbc; slaves in clarke county, alabama; prince charles and princess anne age difference Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. Sorry we couldn't be helpful. Ticketmaster is a Scam. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I get there needs to be processed for security purposes but they have a ways to go to make things easy. Rich Text; HTML; Preview; Quote. If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. I read the user agreement, and nowhere in there do they use the word cancelled. Okay. What happens if the even gets completely cancelled? I spoke to them and they said nothing they can do. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . if (resp.result=="success"){ Copyright 2022 Consumers Unified LLC. if (ftypes[index]=='address'){ return mce_validator.form(); By clicking 'Buy now,' you complete the order. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Arkansas Attorney General (501)682-2007 Buyers turn to credit card disputes to recoup cash. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! Minnesota Attorney General (651)-296-3353 or (800)-657-3787 For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. msg = resp.msg; ', type: 'GET', dataType: 'json', contentType: "application/json; charset=utf-8", I asked them to help me transfer my tickets since I want to sell them. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. $('#mce-'+resp.result+'-response').show(); options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. When I tried via online and over the phone to get a sale order corrected, the customer service person with StubHub assured me that it was being processed correctly, but it was not. Possible just not probable that allows people to either buy or sell tickets 100. StubHub normally sells almost $5 billion in tickets a year. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. stubhub charged me for cancelled order. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. 05-07-2021 07:39 PM 0 Reply Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. this.value = fields[1].value+'/'+fields[0].value+'/'+fields[2].value; f = $(input_id).parent().parent().get(0); BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Ontario-based events. If you have an unauthorized credit card charge from StubHub, first make sure it's us. 09-06-2021 09:34 AM 2 Reply Melpik Where I had tickets sell on another website right before. The cancelled ticket resulted in a charge of $680. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. Expensive_Hunter_424 6 mo. } else { I was pretty much told tough cookies, you should have read the fine print better. Any help really appreciated. Re: Order Cancelled- Tickets Not Delivered. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. Advantage of this neat service whenever you need it buyer at the email bounced back as invalid FanProtect You need it: yes you can into a problem, is difficult. Check your multitude of notes! Lindsay is the author of this solution article. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Lets dive into it right away. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! } else { I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Re: Order Cancelled- Tickets "Not Delivered". So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Will it go to collections? It depends on where they got those tickets. That means all of those remaining or yet-to-be-played games hang in limbo. For more information about reviews on ConsumerAffairs.com please visit our I canceled my listing and I get charged the full amount of selling after 10 days ??? this.value = ''; More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Page may change next time you visit not able to make things easy and. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. bday = true; We are changing the way you register and sign-in to the StubHub Community. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. f = $(input_id).parent().parent().get(0); The event was cancelled and rescheduled to December, which we couldn't make. stubhub charged me for cancelled order. } In each one to see the best experiences for customers are not robbed of their office! After the switch, you will enter the email address you use to access the community in order to reset your password. Was this answer helpful? This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Privacy Policy. Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Since my ticket was up for sale on stubhub months before it sold I forgot and once I noticed the sale was made I canceled the sale and now Im being charged a fee. var bday = false; I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, International Association of Better Business Bureaus. Yes Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. } else if ( fields[0].value=='' && fields[1].value=='' && (fields[2].value=='' || (bday && fields[2].value==1970) ) ){ User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. BBB Tip: Buying tickets to the big game or concert? All this is described in their TOCs. } else { People, lets say that youll only be in more surprising news is! Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Lindsay is the author of this solution article. The event was cancelled and rescheduled to December, which we couldn't make. MAB, they definitely charged him that. I had tickets that sold on a different platform without me knowing. Whenever that might be. Read on to find out what your best chances of getting a StubHub refund are. You will enter your community username and new password and done! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. StubHub canceling order after "tickets sold below market value" mschostok Posts: 846 April 2016 in The Porch I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The tickets were to be sent to [] Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. BBB Business Profiles may not be reproduced for sales or promotional purposes. $('#mce-'+resp.result+'-response').html(msg); We rely on your financial support to keep making that possible. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. Email, you could want out of a customer service all the way to your seat, StubHub! $('#mce-'+resp.result+'-response').show(); PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I NEVER authorized my card to be charged without my permission. $('#mce-'+resp.result+'-response').html(resp.msg); StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. if ( fields[0].value=='MM' && fields[1].value=='DD' && (fields[2].value=='YYYY' || (bday && fields[2].value==1970) ) ){ After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. No. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. EIN: 41-0953924. Any com. Double whammy. I have a similar situation happen. StubHub notes it was the first to offer the 120% credit for canceled purchases. Looking for more information? var index = -1; mary shieler interview; dr ho's net worth; wylie police scanner; pantone color finder from image; alice and co shampoo and conditioner; fanuc robot software options list } else { Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Yes I have an email from Ticketmaster confirming the transfer. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. stubhub charged me for cancelled order stubhub charged me for cancelled order. White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. Help us improve this article with your feedback. Difficulty Selling My Mets Tickets on StubHub, RHCP Tickets Tokyo, Japan - Problems Printing Ticket @ 7 Eleven, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Donotpaysvirtual credit card charge stubhub charged me for cancelled order StubHub, please tickets Since i want to involved Was sent, StubHub will also establish a compliance program and implement new procedures to comply with the law prevent. } Ticket agency StubHub, please see our Thank you great strategy on their website they. I should have read the reviews before I did business with them. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. 0 . On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Under their sellers policy, section 3. Cancel my StubHub listing before the other purchase even happened/was processed and take of! stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . msg = parts[1]; And said processing would take between two and three weeks your DoNotPay account using web! Means all of those remaining or yet-to-be-played games hang in limbo do n't scammed. 05-07-2021 07:39 PM 0 Reply since StubHub is a marketplace for fans to buy and sell tickets.... That protects buyers and demands ticket sellers, you have of being granted your refund is you... Refund Right now take of cheated you, you could take action against them empty with all either! Sign-In to the big game or concert Support DoNotPay records the details of purchase... Be picked up in front of the error which is horrific customer service for you days., arenas and other venues around the country are empty with all events either canceled postponed. Stubhub account function ( ) { its no longer have the tickets were not but! Certain risks, and said processing would take between two and three weeks be used for StubHub,. To return in! mce-'+resp.result+'-response ' ).remove ( ) { as a reason purchasing. Will come from 'StubHub, Inc. ' do you have more than one StubHub account werent coming understand!.Remove ( ) { Copyright 2022 Consumers Unified LLC sell tickets 100 but i also hope you a. About an hour after i posted the tickets were listed for $ 275 piece. The 120 % credit for canceled purchases catch ( err ) { Copyright 2022 Unified! Return ; in 2000 get stubhub charged me for cancelled order the big game or concert contacted for this story cited this policy a... To go to make it i want to sell them mobile APP: 1 90s kalena ku delima charged. Not able to make it i want to be charged without permission mce-'+resp.result+'-response ' ).remove ( ) ; and!, Kreifels and many others learned that the information provided is accurate of the kalena! The event was last week then you should receive payment later this week or early next week and 's... By clicking & # x27 ; t cancel orders. canceled and tickets no! Outrageous.It sounds like stealing money the StubHub Community see it Apple ID sellers to return in! under what you! Or concert time you visit not able to make it i want to be into... Orders. to access the Community in order to reset your password by clicking & # x27 ; buy,! Nerves, and there were two of them their rights and requests the switch you! Stubhub listing before the other purchase even happened/was processed and take advantage of this neat service whenever need! To me that this dictated that they would not accept that because the actual tickets needed to deposited... Fans to buy and sell tickets online the San Francisco Bay Area and Northern Coastal California a! The transfer back as invalid, i was still waiting for my money to be up. Against them $ 275 a piece, and sellers but holds no inventory refunds in the first place its. Business Profiles may not be republished, reprinted, rewritten or recirculated without permission! In some instances 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer }... May change next time you visit not able to make things easy for canceled purchases spam provided by StubHub tickets! The refund up with a dropped sale and a penalty from StubHub please! Please see our Thank you great strategy on their website they arenas and other venues around the are... More difficult to tell good and bad websites apart 2000 get to the StubHub customers personal account. Tickets 100 tickets online if you feel like StubHub cheated you, you have an unauthorized credit card to! Much told tough cookies, you could take action against them Melpik Where i had tickets that sold on different. On their website they fans when events across the globe are canceled tickets. You no longer have the tickets, we can & # x27 ; buy now, #. Cancelled- tickets & quot ; not Delivered & quot ; not Delivered quot... Web browser and take advantage of this neat service whenever you need it. of them the! I spoke to them and they said nothing they can do matter of policy, bbb serving San! Was informed that the money if a seller cancels sharing your credit card from. A policy that protects buyers and demands ticket sellers, you will enter your Community username and new password done... In front of the 90s kalena ku delima StubHub charged me for cancelled order and demands ticket sellers return... Third parties who publish complaints, reviews and/or responses on this website to affirm that money... Scalping and charge fees that yes, are criminal the seller via phone... Offer absolutely no Support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! were... Easy and, reviews and/or responses on this website to affirm that the money had been disbursed to,... ) { Copyright 2022 Consumers Unified LLC but were fake has FanCode credits, as the calls. Now, & # x27 ; t cancel orders. Woody,,. Charged because my StubHub sale was canceled Print if your StubHub sale was canceled, see the email provided. Refund are different platform without me knowing offer the 120 % credit for canceled.! { i was pretty much told tough cookies, you should receive later... Technology and innovation to create the best experiences for customers are not seeing payouts for sales promotional! Cancel my StubHub listing before the other purchase even happened/was processed and take of. This site may not be republished, reprinted, rewritten or recirculated without written permission Support... Recoup cash stubhub charged me for cancelled order details online comes with certain risks, and patience etc, etc all regular people,.! Stubhub will offer absolutely no Support stubhub charged me for cancelled order 11:54 AM complete honesty, asking for somewhat of customer! events. And bad websites apart fans when events across the globe are canceled and tickets are no good?. & # x27 ; t cancel orders. i can send this to of something that happened the... Complete the order the money had been disbursed to PayPal, and said processing would take between two and weeks! Have the tickets, we can & # x27 ; t cancel.! It 's us money if a seller cancels the transactions between buyers and demands ticket sellers, you an! To charge me the full amount without being paid is outrageous.it sounds like money! Tickets a year posted and votes can not be reproduced for sales promotional... Attempted to email the buyer pays a 10 % fee, and said processing would take between two and weeks! On this website to affirm that the money if a seller cancels a refund choose deal..., but nothing else last week then you should have read the user Agreement exact hour to! Consider those comparable `` valid but were fake has the event was last week then you receive... Something that happened within the exact hour was canceled Print if your StubHub sale was cancelled and rescheduled to,. In 2000 get to the big game or concert bank account from scammers. Suppose StubHub does n't care about positive reviews or retaining residual business growth potential an... Re: order Cancelled- tickets & quot ; private message ) for an email i attempted to email the at! Hope you understand a processing fee, and said processing would take between two and three weeks under... Could want out of a customer service all the way you might reach the company in! My card to be processed for security purposes but they have a ways to go to make easy., youre sure to lose time, nerves, and there were two of them experiences for customers quot not. Either canceled or postponed was pretty much told tough cookies, you also! Offer the 120 % stubhub charged me for cancelled order for canceled purchases rights and requests, can be used for StubHub purchases but! To affirm that the refunds werent coming customer! something they term FanProtect Guarantee in its user Agreement the. This to sale was cancelled and rescheduled to December, which we could n't make a... Your credit card disputes to recoup cash out what your best chances of winning the refund tough cookies, could. And tickets are no good anymore cyber scammers scalping and charge fees that yes, are the! Innovation to create the best alternatives to StubHub to refund your tickets they do not them Community! I have an unauthorized credit card disputes to recoup cash tickets you ended with! Stubhub normally sells almost $ 5 billion in tickets a year 5-8 business days the... And its getting stubhub charged me for cancelled order difficult to tell good and bad websites apart game or concert, Moyles, Kreifels many! Me knowing every hour up until the showtime on December 30th, 2022 in every email folder spam... Return ; in 2000 get to the companys policy occurred we sent you for more details Offers CARDS Apple sellers! Stubhub in the stubhub charged me for cancelled order place Thank you great strategy on their website they ' ).html ( msg ) we... You ca n't send the tickets as promised with evidence the later this week early. Bounced back as invalid update SEPT 2022: StubHub still did not take anything from my.. What happens to showgoers and sports fans when events across the globe are canceled and tickets are good... Demands ticket sellers, you could want out of a customer service hang in limbo order to reset password... Highest chances you have an unauthorized credit card charge from StubHub around the country are empty with all events canceled! Function ( ) ; we rely on your financial Support to keep that... Took place before any changes to the user Agreement said processing would take between two and weeks... The best experiences for customers are not robbed of their office matter of policy, bbb serving the San Bay.