AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Your email address will not be published. Sent to collections due to their non response. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. New customer. Alexandra Spooner . In order to continue to be timely on my bills, I paid the $120.39 bill. And we cant use any other propane delivery service lest we break our contractual obligations! Manager, Investor RelationsMukherjeeA@ugicorp.com Required fields are marked *. In order to continue to be timely on my bills, I paid the $120.39 bill. Desired outcome: Avoid Amerigas at all costs! AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. I am not paying for removal of a tank that I have been renting for years! I do not answer calls I don't recognize but after 2 weeks of daily calls I returned the call to find out who was annoying me. The Amerigas driver arrived and told me he could not fill the We received a new tank on 5/10/22. Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. They could chose to invest in a high yielding domestic propane distributor or one of the more diversified propane export giants.Apr 8, 2015. Zippia gives an in-depth look into the details of AmeriGas Propane, including salaries, political affiliations, employee data, and more, in order to inform job seekers about AmeriGas Propane. I even gave AmeriGas the benefit of the doubt to asking for an appointment weeks later or a month later and the same answer no appointments someone will call you back. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. Amerigas Headquarters is in King of Prussia, Pennsylvania. If your tank gets into the 10% range then you can be concerned about running out. A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. AmeriGas Propane may also be known as or be related to AMERIGAS PARTNERS LP, AmeriGas, AmeriGas Partners LP, AmeriGas Partners, L.P., AmeriGas Propane, AmeriGas Propane Inc, Amerigas and amerigas. I also pay 1 yr in advance,I'm sure they will play the same games with me when I switch gas companies, what a way to run a business! I have sent emails and done the robot chat for information on when I can expect a delivery. (610)768-7498, Shelly Oates I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. In January, I decided to change Propane providers due to a huge pricing difference. 2,076 complaints closed in last 12 months. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. AmeriGas Propane has resolved 37 complaints. Executive Assistant Ever since the company went from Northern Energy it has created havoc for Many customers. You can find contact details for AmeriGas Propane above. Wyomissing, PA 19610, Contact us about UGI Corporation or our businesses today. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Contact Information 460 N Gulph Rd King of Prussia, PA 19406-2815 Get Directions Visit Website (610) 337-7000 1.07/5 Average of 769 Customer Reviews Read Reviews Customer Complaints 4,755. The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas I have explained our temperatures dip into the twenties and we have no heat. These is how amerigas treats veterans. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. This complaint was posted by a verified customer. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. Pick up tank issue check for unused propane! They just lie to customers over and over again. Failure to close account and pick up tank. Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). Company Description: Amerigas, Inc. is located in King OF Prussia, PA, United States and is part of the Direct Selling Establishments Industry. was resolved on Dec 21, 2022. Im pretty much at my wits and I dont know what to do at this point. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Submit a complaint and get your issue resolved. Desired outcome: I can't use thier website because I don't have an accout with them, my landlord does. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. I would appreciate a call and acknowledgment of this email. BBB Business Profiles generally cover a three-year reporting period. How much has your gague gone down in the last 3 weeks? Address is 3093 Stonebridge Place, Festus MO 63028, Desired outcome: Name. The cost was $459.64. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. I need by money returned to me expeditiously. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. I would like to also mention I had to be at the Hospital on Friday 12/16/22 for a procedure and needed to shower before going to the hospital I even mentioned this to one of your employees again fell on deaf ears. We cannot wash clothes or use our stove. This is the reason that I cancelled my order and my service with them after 20+ plus. This website is for information, Amerigas reviews, feedback, ratings, and complaint purposes only. Please send your truck to service our tank! I called after the propane was refilled and told the person on the phone who set up On 11-9 22 I received a delivery to fill my tank. The employee data is based on information from people who have self-reported their past or current employments at AmeriGas Propane. By far, the worst company that I have ever dealt with. Submit a complaint and get your issue resolved. AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. CorporateOfficeHeadquarters.com is not associated with AmeriGas. This is the WORST company that has EVER existed. We are suspending our account. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. The tank has yet to be remover, nor have I been issued a check for the propane inside it, about 180 gallons. This comment was posted by a verified customer. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Payments can be made via phone, mail, or online. The cost was $459.64. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. Access the headquarters listing for AmeriGas Propane LP. I paid the amount billed. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. We have called numerous times regarding the delivery of propane. I paid the amount billed. Now, I'm being told that they have no idea when the tank will be picked up. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. BBB Business Profiles are subject to change at any time. Investor Relationsoatess@ugicorp.com This comment was posted by a verified customer. I paid the amount billed. Find a different company all together. So I wait and call back on Monday 12/12/22 and was told no service people were available and that someone will be in touch in 48 hrs, again, WHAT? On 2-15-23 I received a bill for a delivery. The service guy said he was done nothing he can do and pretty much left. It is at 28 %. Get contact details including emails and phone numbers $240.23 However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. I looked up the phone number for Amerigas and called. Headquarters. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. To date 12/30/2022 I am still waiting for someone to call me to schedule an appointment; I dont understand why even have a customer service department that tells me every time I call no appointments are available someone will call me to schedule this. 460 N Gulph Rd, King of Prussia, PA 19406-2815. *Business Days are M-F, and do not include Saturdays or holidays. Terrible company. Manager Media Relations I have been promised expediated deliveries, emergency deliveries, phone calls confirming deliveries but to no avail. 1. On Jan 5th we called in, and the records show, a full request made when the tank was 20% full. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore. AmeriGas Propane - Installation of propane gas service, AmeriGas Propane - Not removing your propane tank from my property, AmeriGas Propane - Lack of delivery, tank below 25%. UGI acquired the approximately 69.2 million public common units of AmeriGas it did not already own in completing the buy-in of AmeriGas, the nation's largest retail propane marketer. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. Marathon Patent Group Location 1180 N Town Center Dr Ste 100, Las Vegas, Nevada, 89144, United States Description Industry Investment Banking Finance No credit card required. Failure to close account and pick up tank. Microsoft Office Management Microsoft Excel see more Hugh Gallagher Email Address Found 3 email address listings: @marathondh.com @amerigas.com @aol.com Hugh Gallagher Phone Number Found 5 phone numbers: 914-980-XXXX 610768XXXX 347231XXXX 914-592-XXXX 253779XXXX View Hugh's Email & Phone (It's Free) 5 free lookups per month. I then went out to check the tank level. How do I contact AmeriGas local office? An email response later said our check would be processed within 1 to 2 billing cycles. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. I have been waiting 3 weeks for Amerigas to fill my tank. That was $1.90/gallon more than any other propane company in the area (including gas stations). (610)456-6297, Arnab Mukherjee $240.23. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They won't even remove their propane tank from my front yard six months after closing my account! Compare pay for popular roles and read about the team's work-life balance. We are told a different story every time we call. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. (916) 216-7715, Alexandra Spooner The login page will open in a new tab. International Association of Better Business Bureaus. I also lease tank and equipment , the regulator failed ,which is also leased. No credit card required. Every time, we were assured we would get a delivery the next day. A clear bill with no charges on it . I liked Admiral propane before Amerigas bought them out. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. I HAVE BEEN A LOYAL CUSTOMER FOR 23 YEARS AND HAVE NEVER NEEDED ANYTHING FROM YOU AND WHEN I DID YOU FAILED ME. After trying. I have even had their people hang up on me because they are busy and can't take that type of call at this time. AmeriGas Partners, L.P. is the largest retail propane distributor in the United States based on the volume of propane gallons distributed annually. We have kids and animals and were cold. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I have also explained we are two senior citizens. Finance, Treasury, and What happens when you have 2 vision plans? I have called numerous times and yet, no delivery. Sent to collections due to their non response. This review was chosen algorithmically as the most valued customer feedback. I got a dollar cheaper at nearby competitor. $122.41 My account number is [protected] Propane delivered as soon as possible. Read full review of AmeriGas Propane and 1 comment. AmeriGas. With amerigas. Why am I being penalized for something that all began from your error? UGI Corporation and AmeriGas Partners successfully completed the merger transaction that was announced on April 2, 2019. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. We need gas now or by Friday because its gonna be 13-23 degrees. I heard back nothing. Learn more. Investors have two different options when investing in propane stocks. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Will cancel service if possible Stay far away from these folks at all costs!!! Pick up tank issue check for unused propane! This company is a propane supplier for both businesses and homeowners. This gives me auto delivery. Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. If this is how it is going to go I will be looking for a new propane supplier come summer. Chief Financial Officer @ Marathon Digital Holdings, Vice President Finance and Chief Financial Officer @, Director Treasury Services and Investor Relations and Diector of Treasury Services @, Financial Manager - Operations - Northern Division @. We are on auto-fill, however, that quit working in December. How are these practices legal? If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. Propane companies try to deliver when tanks are around 20%. (610) 992-3202, Joe Swope At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. AmeriGas Propane - overcharging the public. Amerigas Headquarters is in King of Prussia, Pennsylvania. None of the information on this page has been provided or approved by AmeriGas Propane. Find contact details for 700 million professionals. Desired outcome: Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. 610-337-7000 ext 7656, UGI Energy Services Imagine the cost if they had to deliver to every customer a couple more times per year than they do now. I pay my bill on time every month! I do not understand how a co. Like this stays in business. BBB Business Profiles may not be reproduced for sales or promotional purposes. If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. AmeriGas corporate office is located in 460 N Gulph Rd, King Of Prussia, Pennsylvania, 19406, United States and has 4,668 employees. Location 0 0 Contact us about UGI Corporation or our businesses today. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. Should be name and address and amount in the tank. This review was chosen algorithmically as the most valued customer feedback. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. Is this your company? Sr. Director, Investor RelationsMorrisTa@ugicorp.com AmeriGas Propane reviews first appeared on Complaints Board on Oct 14, 2008. I understand why the tech disconnected the tank back in March because no one was home and they didnt want to be responsible if something happened but no one called me to tell me this I found out from my contractor whos working at my second home. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. I can live with that part. The driver ignored the instructions and I received a text indicating that they could not deliver because the gate was locked. Is AmeriGas Partners a good dividend stock? Same just happened with my property. They rip you off for the price of their propane. Desired outcome: How do you reserve parking at Yankee Stadium. - Come and reinstall the tank and lines then fill it. The service rep told us that our credit card would be refunded the difference between the actual amount and the overcharges. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. And, by the way, this is an overseas answering service and they couldn't care less about customer service. No response from the company. Failure to refill your propane as promised! Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. There is no driveway! This is the worst propane company Ive dealt with. I have been an Amerigas customer since 2004.