I am curious as to why I received E-Mails from ixo with Links to help me recover my build of my Ghostbuster collection. Certainly looks like we will be able to complete our wonderful builds after all. since its their FIRST bankruptcy they cant be sued. Opens in a new window or tab. Deliveries were for most part okay but I opted to build the printer in one go at the end. Do you know when PCT/IXO will accept new orders from prior Eaglemoss customers? Ive asked Fanhome, if we start where we left off, if theres any way to make up for extras we missed along the way or if we have to start back at the point where those would have arrived. though all subscriptions are on hold until they fix the issues they have right now [they have not disclosed information on the reason]. PCT/IXO is in no way responsible for monies/parts owed by EM. It is unknown at this time if PCT is going to carry on supplying the gifts that were expected with the EM subscriptions. Well be offering the extension to those builders who have either completed or nearly completed the build and wish to carry on. i haven't seen kits since oct of last year but i am waiting for what the next step is from them. I suspect that the "backorder" bit will be permanent. Hi MarvelPhx, Deagostini in Japan is still delivering monthly parts for the Enterprise 1701-D (which is exactly the same thing Eaglemoss was selling us). Eaglemoss, one of the longest-running "partworks" companies in the business, has reportedly closed its doors. Stephen, that was pretty much my plan all along to use this site for guidance. Free delivery for many products! Country/Region of Manufacture: Unknown. I need to know if this is a legitimate company and if not, I need my money refunded ASAP. One survey submission per account. Desired outcome: This 1:8 scale Back to the Future DeLorean partwork model used to be purchased in two ways. Im up to issue #81 then book left in the dust. Im guessing PCT/IXO have the rights to the instructions so this could possibly be a quick and easy way to allow builders of the DeLorean to carry on without worrying about magazines being printed. This review was chosen algorithmically as the most valued customer feedback. Thanks! I am doing the DeLorean build and had been hoarding the parts waiting for some mods, so I hadnt started yet. Each monthly shipment will contain four stages of parts, except for the DeLorean which will contain five. Again, thank you. Firefly Serenity XL Ship 49.99 GBP 1 49.99 GBP Its not good for my heart this waiting. Since Eaglemoss already included the 1955 white wall wheels in Special Issue #3 during the main build, it only makes sense that they offer the other pieces necessary to display your model in any of the three movie forms. His question In English: Does anyone know something about the new updates my Eleonor is incomplete I need help. We cant advise on how to reclaim any money already paid to Eaglemoss For further advice please contact your card/account provider. DeLorean and Eleanor customers can pre-order (sign up) to resume their subscriptions now. Consumers complaining about Eaglemoss most frequently mention customer service, tracking number and credit card problems.Eaglemoss ranks 21st among Comic Books sites. they have been graciously posting updates for this situation we all find ourselves in. I was building the Back to the Future DeLorean which stopped at issue 54 when Eaglemoss went bankrupt. Received the PTC/IXO email today. [protected]@gmail.com please and thank you. Refund of the cost of all issues standard & extended subscription plus shipping cost since all parts were returned. Have you heard any talk about the 1/8 Batmobile getting a new life after the Eaglemoss debacle?? As such, they are now worthless pieces of junk. We cant carry on the instruction, so we recommend you cancel the current Direct Debit from Eaglemoss. The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. Do you have any idea who the manufacturer is? I filled it out as you directed and got a reply in seconds. Some good news and movement (the above may change so please read this as guidance only at time of posting). Any help would be appreciated! Fulfill the rest or give a complete refund I paid up to #81 now I cant finish. Now I guess they will just sit. Will be disappointing if I have to pay again. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. DeLorean UK and Germany Pre-order will switch to LIVE tomorrow, so please make sure the funds are available as we will start the payment collection and dispatch within a couple of days. I have also seen that Ian Campbell at Partwork Upgrades has set up a new Partwork Distribution website to cater to us builders and forward issues out as a service. In Spanish: Est atento a esta pgina, har todo lo posible para mantenerla actualizada con la informacin ms reciente sobre todos los ex-Eaglemoss partworks. as of july 15th eaglemoss is under "Notice of Intent" [chapter 11]. I was used to eaglemoss missing deliveries due to constant shortages or other issues so I didnt think much of it but after 3 months or so I decided to call and the support line was disconnected and emails bounced back, so I clearly had a slight panic. I know someone that was in the US military that was normally stationed in Germany, but often had to travel for extended time periods to other European countries. That is why myself and others have been sharing the link as wide as possible. Private Only members can see who's in the group and what they post. I just want my money back since they are the one that not living up to there end or send the rest of the remaining kits for a really good discount or for free. many of us have models and stuff on hold over this. A model that is only a 1/4 finished will never get done. However, by the end of February 2023, they plan to offer these customers a credit based on how much of the build was undelivered. Conversione FERROVIARIO Issue 158 Eaglemoss torna al futuro DeLorean Mondadori. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. Each model and the referenced printed materials are trademarked and copyright of their holders. Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. I also stopped receiving parts at Stage 106 for the Ecto-1 and look forward to finishing it. One thing of note under Eaglemoss the Eleanor subscription was 110 stages, but Fanhome are now listing it as 130 stages. Hey Everyone, First, does anyone have the PDFs for the Eaglemoss Solar System Orrey? though ecto1 is not yet availible Delorian is up for ordering right now. This comment was posted by a verified customer. Yes, but I was hesitant to put it up. Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. The website is live, but its just a coming soon/notify situation. If people dont buy, they will stop making them for sure. [protected] So far, all the old contact info I have is either not reachable or offline. All this unfortunately took some time, and we do apologize to have been keeping you waiting so long. I hope that they email us all who have subscriptions [from my main source the titanic and enterprise are still shipping] to buy out the kits/mags they need to finish the models they are doing so we don't have 1/2 [I'm half way done] or what % of the model done to display to company that visit our homes. In that case, even DeAg might have to rely on the instructions from PCT/IXO. First, please be patient. Type: Magazine . The GCM Racing Gallery at USTE is one of the toughest scale Show and Shines in the country, if not the world. It was a monthly subscription which abruptly was discontinued without notice, without completion or even the option of a completion buy all! 10 Mar 2022 01:42:09 PST I spoke with PCT/IXO today and their new website is now ready to go live, however they are waiting on approvals from the different licensors involved. These links are specifically for ex-Eaglemoss customers to get early access to the parts needed to finish our models. now available for pre-order from any stage, Just a quick update to let you know that we plan to open the. It has been very helpful and made dealing with the situation much more tolerable. Modified Item: No. Thank you so much im so happy that i can finish my Eleanor build. Description Unit price Qty Amount I found out by a youtube video from a channel i do not trust then went to mypartworks(. It was recognised by my PC & partial calibration was possible, the next issue involved a software update which worked successfully but after this the connection to the PC was intermittent & any commands sent were just queued. Thank you so much for everything you have done to keep up. We recommend you sign up for your build via our website and choose your starting point. Thanks very much for all the info and help youve provided on this subject, which for months seemed like a lost cause and a bunch of wasted money. Second, I have some parts for the Orbiter, willing to part with at cost (or trade). Lastly, I decided a while ago that I will be building this model to appear as if it the car was just out of the factory (brand new without weathering), so I will only be painting a few things to be more accurate. Refund and/or all remaking kits needed to complete build. As my earlier posts mentioned, my partworks has been sending out updates about the situation. With all these joint efforts, we hope that youll be able to finish your model soon. As one of the many Eaglemoss victims you have my full appreciation and i senserely hope PCT and Fanhome appreciate your hard work as well!!! Ecto-1 and Enterprise D customers can request notification of when they will be ready to start shipping. It originally included links to what appears to be Salesforce-based QA preview sites. Send me the parts that I have paid for. It is an expensive extension, but it is not mandatory. i'm only halfway done with my model. Tax 10.00 GBP Check out a website (not sure if I can post a link) for buildthesolarsystem.com, Hola yo ise mi pedido ase 2 dias pero no se cuando me llegarn. The issue #3 came in broken and they told me basically to bad purchase it again, I should have known then it was a bad company, Desired outcome: Just got like one third of a kit. By the way .. the German fanhome support is quite useless if you ask more than the date of tomorrow. A member of Fanhome clarified a few things regarding their involvement with resuming the partwork models from PCT/IXO: The information is coming fast, I will try my best to keep up! I opted in for the extension (for the DeLorean or Mustang Eleanor), will you be offering this option as well? Measures 27" x 14" x 1.5" and has a mirrored surface to display the underneath of the car and a BACK TO THE FUTURE display plate on the front. And I would like to know if that part of the business is dead dead. So it seems to happen internationally and probably will go on. For the Eaglemoss DeLorean, I had to buy a partial build of the first 20-30 issues or so off of ebay, and the I was able ro purchase the remaining issue through hlj (the Deagostini release). It is expected to be online in a few more days. Whist building it, I always looked at the PDFs instructions that were supplied online by Eaglemoss as I think these were easier to follow than flicking through the magazine. For builders with unfinished Willys Jeep, GT-R, or 300SL partwork models, PCT will be creating discount codes worth the amount of the stages you already have. In have been trying to request a refund for all of the issues that I purchased & subsequently returned at customer services request so far to no avail. Eaglemoss charged me for some issues that were never shipped, can you ship them for me free of charge? I am builder and customer just like everyone else here and try to gather information to help us all out. i been watching the updates on mypartworks[dot]com on this situation. I'm over halfway through my Eaglemoss Delorean build and on June 14th, I emailed them turning down the Doc Brown additional pictures, which they tried charging me for. The Eleanor was the only Mustang I was interested in building. Ebay is a great source nearly all kits are on there. get parts to me and no more problem. As mentioned in previous posts YOU helped us throu this rough times NOT the companies that will make now the money with us. However, still no ETA on this new site going live just yet. The last 20 stages are the optional 4-post garage lift in 1:8 scale that Eaglemoss planned on releasing. Ah thanks for the info thats 20 stages worth of saved! I am ready to go for whatever they want for the Enterprise parts. Eaglemoss is gone, refunds only would work if the company existed. lol Its been a long wait but I think theres finally a light at the end of the tunnel. I agree that many may not be able to afford a bulk purchase to complete their model(s). Life happensand has happenedafter all . FURTHER UPDATE: PCT/IXO has just confirmed a couple things: First, the solution they are working on for us includes the global market, not just the UK. Immer wieder gern!!! I have an incomplete model with no hope of finishing and spent over 1000. Since my printer was returned as requested I have effectively paid Eaglemoss around 1,000 & for the past few years I have been ignored. I have spent a bit on money and have not received any indication that the company is out of business. USA is currently in limbo for them at the moment. Marvelphx i just got a email from ixo/fanhome. Time lapse of building the BTTF DeLorean by Eaglemoss Collections. Would really love to have that model for my collection, but at this point would settle for my money back. There is no way to even get the remaining kits or contact eagle moss for refunds. I can no longer build this project. What this show is how poorly ran Eaglemoss was and how deceptive they were, they lied to their customers, they lied to their producers, they didnt even bother to tell the very people who bought their collection that there were gaps in the supply chain , and wrong parts issued . Desired outcome: eaglemoss build the back to the future delorean. I really thought the European market would be the priority, so this took me by surprise. ISSUES 01-10. Just wondering if you have any plans to do the Agora Super Snake. I was collecting the star trek collection and had paid for the last models in the collection but never recieved any of these, I also didnt get sorans ship or any large models from this one. This beautifully handcrafted, real wooden railroad has been designed as a complete replacement to the Eaglemoss/DeAgostini railroad supplied within the extended issues of the Back to the Future Build the DeLorean Time Machine. give them time to figure out their stuff. Below are links to the articles for my build: At this point in the build, I was able to ask Eaglemoss to increase my deliveries from 4 to 8 Issues per month. Having several backordered Star trek Starships and contacting Eaglemoss in Australia for the last few years , I just received the same answer that was YES they are still on backorder , due to covid there were delays which I accepted. Total 59.99 GBP We would need to start our subscription at that issue. You should share your information with IXO, not me. Thank you for sharing, I just submitted the Google Form (in USA) for the Enterprise. Rest assured though, they are working hard to overcome the various legal, industrial, and shipping hurdles standing between us and completing our builds. Issue imagery by Fanhome Inc. MyBTTFDeLorean.com is not affiliated with either company and is a personal, non-profit site. They will charge you for stuff you already cancelled and tell you it's your fault they have your wrong account number on their emails. Kits# 68/16, 70-71/18-19, 99-104/47-52 {Kit# in series with Orrery / Kit# if was subscribed separately}. Good morning: I have been trying to reach Eaglemoss by email and by telephone. Any advice or info is appreciated! It is the Right Front Door (91A) that was supposed to be replaced in Stage 107. Right now they are on magazine 18, parts 67 to 70. Submit a complaint and get your issue resolved. No word yet on any other locations. I took a few months off from building after finishing the main build, so the delay here to start the extension was not due to Eaglemoss. if you do not see info on your model at the partworks site leave a note there and the owner of the site might look into it. Dude, youre the man. +44 [protected] Yes I filled out all the information for the build Im doing the Ecto-1. their pay system is like this, when its time for your next parts shipment they send a "tap payment" this is basically pre authorization, no money is taken out at this time and it is canceled within a week. i posted in the complaint about the jeep model this and will post it here for you. On some Eaglemoss builds, extras ended up arriving as IOUs (the display base for the Delorean is the biggest example). Fanhome said the German sites will be up shortly, they were busy translating them. This complaint was posted by a verified customer. Fanhome (part of the DeAgostini family) purchased the stock and license for each of these collections only, so well need you to sign up again as we do not have the customer base for anyone in the UK/EU. They said they had to check on that; Ill let you know if I hear anything. Weve created and selected several special items (scale models, exclusively commissioned art prints, collector items, etc.) But I am prepared to cut my losses and move on. Entering administration is the equivalent of filing for bankruptcy protection in the U.S. i am just posting this so others who post here will know that eaglemoss will not be doing the shipments right now [unless they come back]. Thanks in advance! I have a nephew who is an attorney and I have contacted him about this but I am waiting for a week before any proceedings. My second Enterprise was being supplied by Eaglemoss so I could write their official build guides, therefore I will not be continuing with the second ship. $363.20 Taking into consideration the different needs of all involved parties and some contractual restrictions, but in order to proceed as quickly as possible with the restart of the shipments, we would like to inform you that, from January 11th, you should contact the following links: DELOREAN UK : https://fanhome.com/uk/movie-series/delorean-1-8 DELOREAN GERMANY : https://fanhome.com/de/movie-series/delorean-1-8 DELOREAN USA : https://fanhome.com/us/movie-series/delorean-1-8, STAR TREK UK : https://fanhome.com/uk/movie-series/star-trek-model-kit STAR TREK GERMANY : https://fanhome.com/de/filmreihe/star-trek-modellbausatz STAR TREK USA : https://fanhome.com/us/movie-series/star-trek-model-kit, GHOSTBUSTERS UK: https://fanhome.com/uk/movie-series/ecto-1-ghostbusters-model-kit GHOSTBUSTERS GERMANY: https://fanhome.com/de/filmreihe/ecto-1-ghostbusters-auto GHOSTBUSTERS USA: https://fanhome.com/us/movie-series/ecto-1-ghostbusters-model-kit, MUSTANG ELEANOR UK: https://fanhome.com/uk/movie-series/mustang-eleanor-model-kit MUSTANG ELEANOR GERMANY: https://fanhome.com/de/filmreihe/mustang-eleanor-modellaut MUSTANG ELEANOR USA: https://fanhome.com/us/movie-series/mustang-eleanor-model-kit. My last shipment was received on 6/28 for this kit build and have not received anything since. Why did they not send out this link to customers with partial builds? Probably that will work. They cant just start emailing everyone on the customer lists they bought from Eaglemoss. Desired outcome: Their answer is that they dont know yet. I have your website bookmarked and check it daily for updates! I was cut off at 102 December 2021. DOCTOR WHO FIGURINE COLLECTION ISSUE 210 DREAM LORD (#394447474660) i***r . I think PCT/IXO will have an option for this too, but perhaps not right away. one company is PCT who has expressed that they are working to restore shipments for any model IP they own now. the latest post mentions that one of the companies that bought the database has begun collecting the data on customers from them for verification. I've received 4 or 5 kits, and want the project to continue somehow. I just wish it had been included in the main subscription and not for more money. Youll be able to choose where to start off from in the collection based on your last shipment. current updates: https://mypartworks.com/blog/eaglemoss-update/. Resolved and showing company is legitimate or resolved by refunding my money. I built the printer as instructed & up to a point had a unit that was working as was stated in the issue that I had built. Therefore, not every customer received it. You can see it here: ELEANOR BUILD. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. By the way, if you ran out of room on the form for all of your partwork builds, they recommend using another Google account to complete a second form with the same contact information. MarvelPhx you said 7 months they been down.. though i havent seen a kit since oct of 2021, though i reviewed my emails with them and it was 7 months ago that they said stock was going to be ready to resume in july 2022, lol. Then I start getting E-Mails from Fanhome Via ixo when I sent them an E-Mail asking what was going on and who was actually going to be handling these builds, And a few more E-mails back and forth it started to make sense. Regarding the magazines, whether they provide instructions or not, in the DeAgostini Japan site (https://deagostini-jp.translate.goog/sed/index.html?_x_tr_sl=auto&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=wapp#scrl_light) you can download the instructions for the construction of the Enterprise 1701-D, of course in Japanese but the graphics are good and you can understand what to do. I dread having to call cause I know it's gonna be a fight every time! Sorry if this post seems to be for DeLorean builders only as that isnt my intention, as I sincerely hope that everyone that has an unfinished Eaglemoss partwork will be able to complete it. .. Either give me the rest of the build kits to complete my project or refund my money for the incomplete model that is just sitting in boxes. this was all over due to the pandemic and the bottle neck into the USA. Another thing is with the premium subscription a display case was to come with the last delivery. Hello James, In Japan they never had any problems (as far as I know). Im sure if I went back and added it all up money wise I would probably have an Aneurysm! The final . )com [where i got the parts list to help me build the kit I'm on] where they had the details of it being true. Apparently, they are way better in the UK. Yes, you can pause the subscription for up to two months max at a time. or, would it give them more incentive to push for the US rights? I asked BAC about this and said the same thing to him. Get lied to about when parts will ship. I was about to post something similar. Desired outcome: What they post right now Door ( 91A ) that was pretty much plan! 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