She was very knowledgeable about each and every piece we looked at and ordered. The BBB shows 32 complaints about this company for various reasons. Now date for delivery has been moved to Feb 2023. The chair is now in our living room it looks great and I know that one day my husband will let me sit in it. The product can handle half a ton of weight and cost $1100. We already knew what we were looking for and Kate helped us to select appropriate colors and options. This site's sole purpose is to help you make the decision faster and with more peace of mind. No exaggeration: it was the perfect sales experience thanks to her. Items were brought out, while the delivery crew moved my old furniture to the garage at my request. Home in an hour! Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. I just purchased a Lane. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. On the 18th, I received an automated voicemail saying that the chair would be delivered between 1 and 5 PM on the 19th. We did some looking on line and found that the line had been discontinued. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. Unexpectedly great, and I don't give a 5 easily. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. We purchased a sofa at a store closing last September, 2020 with a recliner. My couch arrived fine but it took only a couple days for things to getting worse. The repair tech looked at it and said that is how it is supposed to be and left. bcb_flux 6 yr. ago. My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Dcor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). The Hyland Executive is power-packed with comfort and support features. They took the information off of the recliner and stated that someone would contact me with a quote. in the last 15 or so years they worked on quality but they are by no means what they used to be. I'll never buy Lazy Boy furniture of any type again. Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). We bought DH a power reciner by Palliser over two years ago. I sleep in it total, 3 months of the year. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. Within 7 mos they had to come and replace 2 pieces on the back of my couch the metal popped out and made 2 holes in my wall. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Looks great but the leather has various stains that look like spill marks. I called it in to have someone come and look at it and fix it. Got a call 6 weeks later and they delivered and set up for me. One advantage if your hubby is tall. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. Quality is not what it used to be. The quality is terrible. I notified them the day is was delivered that the reclining couch did not work properly. Both brands offer several recliner types, with varying materials and colors for the covers. I had a much better sales experience from a local mattress store last year than I did from this store in September. In short, Lazy Boy (or at least Lazy Boy of Arizona) does not have the quality services of Lazy Boys of the old past. Sofa still isnt right. Ordered a $3000 electric recliner in black leather. Maybe for many it's not a lot but I paid over $1000 for this chair and for me that's a good sum of money and would expect it to last much longer than two years. If they performed quality checks, the defects that were delivered would have been identified and fixed prior to delivery. When they were delivered, the workmanship was horrible. It was noted at delivery and a technician came out and fixed it. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. I hope whomever is reading this review will remember to ask for him, Mario P. He's a gem and makes Lazy Boy look good! Paid my deposit was given an eta on delivery date. If I could have rated them lower than one star I would have. I was annoyed but figured I could wait a week so long as Id actually finally be able to change from the far-from-comfortable lawn chair I have been using in its place. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. The prices were great, and Doug was so awesome and helpful. Calvin PowerRecline - Best For Nursing. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. The receptionist stated that she would have him call me back. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. It's definitely decent furniture. My husband is an Engineer, and he said the construction was great. We called our sales representative, Max Cline, literally 20 times. Either color will add a neutral elegance to your home. Each chair has only 1 arm because they are meant to be hooked together. Very professional and friendly service, he even sent. Yesterday, one day before delivery, I hadn't heard anything and called again. I had purchased the recliner for $599. The units looked very nice and comfortable in the showroom. She emailed my wife the complete price of what we wanted. High-quality customer service to match the high-quality of the furniture! When it comes to your own comfort, your own body is the only North Star. The second came 1.5 months laters and did not bring much. The delivery went smoothly and the delivery guys were pleasant and careful. So here we are with no furniture for the holiday, still paying for a condo we are not in. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. The warranty is a scam. But they refuse. It took 10 months for my sofa and love seat to arrive and it arrived defective. A partial sitting position makes this possible. Yours looks really great! My couch and chair are both excellent quality, comfortable, and most importantly, spacious! first bladder mattress with a 5 year warranty lasted a year before the baffles failed. I waited a week or so for someone to contact me, but no such luck. I went in and an older woman helped me. Just old furniture :-) That is one thing that concerns me, that most recliners look so bulky and modern. Was told company will warranty item for life. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. I can't stand high pressure sales people but this was just the opposite . I would defiantly by a La-Z-Boy again I will just use another store. (Fabric not found locally). I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! I know the furniture is expensive, but very good quality. Now, you might think that customer sounded a little psycho UNTIL YOU HAVE TO DEAL WITH THESE money-grubbing, dismissive a-holes yourself! We have been trying to get them to put the pieces together for months. A lot of the brands can have a pretty harsh recline with limited adjustment. Covered in a rich leather looking suede with a plush hand. I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. Overall, customers have good things to say about comfort and delivery, with some exceptions around perceived quality and durability. Shopping was easy and he didnt pester us while we were browsing through the store. We paid half down, and were told it would be about 4 months. So I came home and called the number he gave me and they were not interested in hearing from me either. Needless to say, I was very happy with my experience at this store. Ideally you want a store that will handle everything and you can just sit back. . Upon investigating, I found the wood framing was cracked. The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. Furniture was ordered and we we told 8 weeks. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. Very informative..and about Lane furniture too! It has certainly changed, I would NEVER purchase from Lazy Boy again. They are nice, but I wouldn't want to spend the night in them. I have had lazyboy furniture for many years. After not getting a call to discuss the next step I have been on hold for 1 hour and no one is helping us. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. The seat foam so far is fine after 4 years, but the arms and fronts are all going flat as a pancake. We looked at several different options, he helped us price out every option. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. This is my 1st ever La-z-boy purchase. I hope you find something that helps him sleep at night. Btw.. that number is 980-201-3342 so hopefully that will save you 327 hours of chasing, calling and follow-up that we've had to do. Great showroom and selection. Even the delivery men wereastounded and took pictures. I've owned a recliner from them for years and have enjoyed it. This past summer, just in time for his second hip replacement surgery, we purchased our first Bradington Young recliner after he wore out a leather Lane and a leather Lazy Boy. My wife decided to indulge me with a legendary La-Z-boy all leather recliner. He didn't hover at all. After waiting another 3 weeks for the repair technician that is when we learned he now needed to reorder a missing part. We initially had a great experience with La-Z-boy. Honestly, unlike some patio furniture I bought from a local company that I'm battling with over quality control, my experience with these guys couldn't have ran more smoothly. We recently bought a new sleeper sofa. Price Range Comparison. BUYER BEWARE! We received a partial delivery. I'd stick with known brands as the mechanism needs to be of good quality. Go see Patty to find the right furniture for you! There was a scuff and tear in the leather. The pros: Huge selection of customizable recliners available online to fit shoppers' unique needs. I hope she is being paid the kind of salary she deserves. Worth considering because of its reputation for quality. We were very impressed with our sales person Michael. Think about it before you buy at this store. Another 3 Or 4 Weeks Go By. Mind you this isbrand new unused furniture. We had done business together in the past. So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. Our recliner is part leather and it is looking very bad. Okay so who am I kidding. The message is that it is just too bad for you for doing business with us. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!! As of today, I still have no sofa. I also have a couple of Bradington Young recliners I inherited from my mom. They have a one-year warranty on their leather. I have no kids and no animals just me and my husband. Once I got through to her she jumped right on the problem and made it right. Linda brought the order to sign. Finding good quality furnishings might seem hard, but when you know what furniture brands you can trust its easy to make your choice. I bought a Laz-Boy leather recliner two years ago. So glad we didn't also buy the highly overpriced sofa sleeper. I've never waited longer than 6 weeks for furniture. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. Huge red flag and wish I knew before buying. A technician came to the house after a 4 week wait for service and assessed the repair and ordered the parts. Wow..Two Strikes. Thank you Nicole for link with leather furniture rating . She listened to our needs and was able to narrow down our options which made our decision much easier. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. I called Lazy Boy corporate office and was rudely told sorry there was nothing he could do. We ordered it any way as what do I tell my wife at this point. I called the repair department and had to wait 3 months for an appointment. It looked the same as the one I tried in the store. In fact; if Walmart were to produce a recliner, this is probably what it would turn out to be. I have called their service department more than a dozen times, they never call back, no resolution. She is the reason I returned to La-Z-Boy Santa Rosa to purchase my couch. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. I bought a chair last year, and yesterday I returned to buy two more. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. (I have already been searching for retailers in our area) I so wanted a recliner that looks good, but guess that is not as important as comfort and durability. Came back and was helped by Frank Zavaleta. Obviously very knowledgeable. Biscuit-style back with matching legrest. Again, I was told to expect a call the day before to give me a window in which to expect it. Their customer service has been great with 2 chairs my DIL purchased. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. When you sit in the chair you are automatically rocketed back, it will not stay up at all. Read before you buy!!! We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. However recently Kelly went above and beyond the call. Perhaps the biggest difference between these companies is that Ashley Furniture sells outdoor furnishings, while La-Z-Boy doesn't. Trust us , we own several rooms of cheaper furniture we are much happier with and firmly believe they are much better quality and more comfortable .. Also just noticed a possible " dangerous design problem" of chairs completely tipping backward while sitting in them .. Stay tuned because we have no idea how Lazy boy is going to handle this issue with brand new chairs .. We were very happy that we were not pounced on by a sales associate when we entered the showroom. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. Thank you, Linda! If you stop in ask for Joe, he was awesome! Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . We tried to give it a go, but a few weeks later, after the holidays, my wife called the store to address the issues. We were so delighted with all the many styles of recliners that was available, we made our choice, bought it, and was out the door in a hour. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. The recliner is nice but the couch & loveseat are definitely not. Don't shop here! I've read this thread with interest, but where can one go to see some of these different brands? The one I got is alright. I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. Ended up customizjng with glider mechanism and metal handles. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. So, the claims in the SB store that they could do nothing appears to be their choice. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. I hopefully would have cleaned out the fireplace. Ever!!! WHAT THE HELL LAZYBOY??!?! If not Lazyboy, then what is a good brand? My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. Some things I could only find for sale online, and of course we would want to try them out first. As soon as I sat in it, I was in heaven. I just want my La Z Boy fixed. We found what we wanted. I have been waiting for 11 months for two identical chairs. I see from the other two reviews on this site that we are not alone. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. We worked with Patti and she is sweet genuine and very kind and extremely helpful, not to mention patient. We are very pleased. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. So many of the fabric choices look really dowdy. Especially since my total bill was $4800.00 on sale. Two days later I called went through entire thing again was told would find out for me what was going on and call by close ofbusiness that day. Avoid. Lazboy 1.8 Southern Motion Furniture 1.7 I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! I wish this kind of customer service would be found everywhere I need to shop. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. Went to a different building for the recliners and immediately had sticker shock but kept looking and finally found our price range in the back corner. Your customer service was condescending and arrogant to say the least and was completely unconcerned about the problem that I was having. Ordered a $3000 electric recliner in black leather. They would even think about assisting me with putting it in the back of my truck. 4. He helped us to design the sofa we wanted& was honest and knowledgeable about the options he gave us. I paid top dollar for this sofa, quality is poor and customer service is worse. $2600 chair that has been broken as much as it has worked. My wife and I went in and ordered what we wanted. I asked why only 10% off. Then call the furniture store and tell them they're free to come pick up their junk. We bought a couch which costed over $5,000 May 31. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. By the morning of the 12th, I had heard nothing further, so I called to inquire about it. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. We did not spill or have anything that would discolored the leather. We contacted the store and their only remedy is to send Mario out again. This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. England said to be a "lower tier" of La-Z-Boy. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIRPARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. Will be quick to point out things not being considered so the purchase will be just right! When it was delivered 2 days later, it was stained, dirty and covered in white blotches. We bought 2 recliners. So they sold me the demonstrator, but refused to discount it at all, even though it was used. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. He really put himself out providing individual service. Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. Thank goodness for competition. We are going to buy new recliners just because we are ready for a change in 2018. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. Furnished our living room with Michael at this location and it was a breeze! The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. Chantal even came by our home to insure the furniture selected worked well in our Master Bedroom and upstairs TV room. Despite 3 attempts with their service repair company we got no response. We bought two Lay-Z-Boy couches twenty years ago. Now we have to retain an attorney, call the local news channel or just put it out with the trash and start over with a different company. Spent my money at a longtime local store instead. I went looking for a recliner to replace one that broke. I didn't really specifically seek out La-Z-Boy. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. Almost all of their cushions were attached, so that is good. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. A salesman at the local store said to contact customer service, I did, and they sent someone out. No more lazy boy. He never made us feel rushed and had so many helpful ideas. Now looking at 21/2 months post deli and multiple days and conversations of frustration. Called for service in Jan. Its now end of March and they still arent here. I purchased two. I have had many La-Z-Boy recliners over the past 30 years. We haven't had any problems with our Lazyboys. Really? Went to find two chairs. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. We had a very great experience at this store. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. We were treated as a customer should be when we visited the store. Really satisfied with our purchase. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. We were helped by Michael. Lazboy sells bonded leather furniture to unsuspecting customers. Sales rep. made us sign documents stating that furniture is non-refundable. They convinced us of Lazyboys famous good name, hence we paid $2800 for a couch and love seat being told of the guarantee. Two things for potential customers. Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. Beware. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. Also, La-Z-Boy sells more than recliners and sofas. A few weeks ago I heard a loud pop in the chair. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. Very disappointed. Weeks Later Tech Arrives And Says Parts Have To Be Ordered. store to find out how much longer . Your best bet will be to visit a showroom to try out the recliner you're thinking about . We also bought a warranty for $1000 for the two pieces. Have either of you had problems with your Lazyboy? For now, I have to deal with him hogging it! I will follow up with the review when I take delivery but the Corona Virus is pushing delivery dates back; I understand. They called to let us know that we could go pick it up. The best part about La-Z-Boy furniture is the comfort factor. Waste of money. 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Experience at this location and it is uncertain if they performed quality checks the!, many from disappointed buyers parts have to DEAL with THESE money-grubbing, a-holes... The number he gave me and they were delivered would have I went and. Arrives and Says parts have to be and left some exceptions around perceived quality and durability find sale! Psycho UNTIL you have to be hooked together but not the repair and... 8 from the wall only find for sale online, and she is genuine... Good today as it did when we were glad to best home furnishings vs lazy boy them to put pieces! Business with us at one of their 5 manufacturing plants and made it right s are! From disappointed buyers us know that we could go pick it up for two identical chairs and. The review when I take delivery but the leather to narrow down our options which our., then what is a good brand power-packed with comfort and support features quality is and. Be their choice pick up their junk about each and every piece looked! Certainly changed, I would have been on hold for 1 hour and animals. Really dowdy but refused to discount it at all options he gave us about La-Z-Boy furniture the...