Please ensure that your server understands what you are asking for. Their online chat is also Will my European Health Insurance Card (EHIC) still be valid for my holiday? You'll find our 'Holiday Extras' page just after the 'Hotel Details' page for the holiday you'd like to book in our online journey. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If youre looking to book a holiday for a number of people, wed strongly recommend you make one easyJet holiday booking rather than several individual bookings. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. Giving them a call on +44 191 750 4022 These visas are valid for up to 30 days. Find out the answers to the most commonly asked questions by selecting from the topics below. If youre on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. This is because not all hotels are able to accept groups of more than ten people. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. We're on a mission to make a positive impact through travel. If this is needed for your hotel, we'll always try to let you know in advance. Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. This includes a summary of your holiday details, more information on how to get your arrival and departure transfer along with other useful tips. To view your available credit,login to your accountand head to yourholiday creditpage. Protection Promise: Refund guarantee - Receive a refund of your deposit as easyJet holidays account credit, if you change your mind and cancel up to 60 days before departure. Locally sourced drinks:drinks included are generally only locally produced brands. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Can I add luggage for my children or infant? This deposit amount is decided by the hotels directly rather than by us. if the flight cost is higher/lower). If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. WebUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. The Foreign, Commonwealth and Development Office (FCDO) website offers up to date travel advice for all holiday destinations including entry requirements, medication restrictions, health, health and safety, security, local laws, local customs and much more. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. Some hotels may charge for access to the Wi-Fi network or impose usage limits. Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. You can find it on the Help page, our Latest Travel Information page or Contact Us page. If you have a question about a flight only voucher, please visit the airline help centre. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. That's a promise, All our resources on keeping you and your family safe on holiday. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. Because it is so simple to use, they have one of the most significant visual flow builders. If youre a British passport holder, you wont need a visa for stays of up to three months. We have no control over the contents of those sites or resources. Microsoft continues to update its new Bing Chat feature for the many people invited to test the chatbot. The description for my hotel looks out of date? Take your time - Payment in instalments with your final balance only due 28 days before your holiday. Intercom: Best Chatbot for Customization. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. Save up to 100 is based on 1 adult and 2 children travelling on the same booking. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. If a suitable alternative flight cannot be found, then unfortunately we will cancel your holiday and process a refund straight away. If your holiday includes a transfer, please get in touch with our team before adding an extra bag or sports equipment, as there may be an additional cost for the transport of these items. Discount cannot be used in conjunction with Free Child Places. These visas are valid for stays of up to three months. There's a section for you to insert your code under the 'Holiday Price Summary' section at the bottom of the page. Your hotel reception can confirm the times to you when you arrive. It comes with an easy dashboard and a mobile app to answer all user inquires at any time from anywhere. 3. I've added incorrect contact details when making my booking - how can I fix this? You can find out more about what theyve got to offer here. Offers will require a minimum stay and apply to a particular day/days of the week. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Have your booking reference to hand, go to the. Make sure you get your passport stamped when entering Morocco. The can include, but are not limited to, facilities such as air conditioning, Wi-Fi, sports activities among others. Please ensure that you have a valid comprehensive travel insurance policy at the time of booking. Half board this includes two meals a day, normally breakfast and dinner. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). We will try to send you a reminder using the contact details we have for the lead name on the booking. There are a number of sources to give you the latest travel information. I'm having difficulty using your website on Internet Explorer, why is this? If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. Let your chatbot do the work when youre offline. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Offer only available by phone. While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. When you arrive at your hotel, you'll need to have your easyJet holidays booking documents ready, and everyone on your holiday will need to show their passport or ID card. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. If you cant yet see your flight reference, this will you mean youll need to wait until you check-in online from 30 days before your departure flight to select these extras. If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Some bars and restaurants may also not be free of charge. Booking Conditionsapply. Prices are subject to change. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. If your transfer hasn't arrived by the expected time, you can find the contact details for our local transfer partnerhereor in your 72 hours to go email. Next youll be introducing the spaCy similarity() method to your chatbot() Any seat or bag booking that enables you to bring a large cabin bag on board also entitles you to Speedy Boarding, so you can be amongst the first to board. WebOur easyJet holidays chatbot can help you with a range of questions TRAVEL ADVICE & SAFETY To prepare for your trip abroad and find useful information about safety, health, If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! Booking Conditionsapply. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. If this is important to you, please check the hotels policy on smoking before you book. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. How do I find and use my easyJet holidays credit? Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Make sure you have your 7 digit easyJet holiday reference to hand. Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. Free Child Places -One free child place for every two full paying adults sharing accommodation is available on selected holidays departing between 01/04/2023 and 31/10/2024, where you see the Free child place label, subject to availability. WebYour chatbot will deliver a dynamic and personalized experience that your customers will love. If you have any questions about our flights or managing your flight as well as info on To get started and find out more -. These T&Cs are supplementary to ourBooking Conditions. 3. Which terminal at London Gatwick Airport am I flying from/to? We've created the following video to guide you through finding and using your easyJet holidays credit. Offer may be changed/withdrawn without notice. If you have had any complications during your pregnancy please see your doctor before flying with us. Can families bring items with them, such as Trunkis and baby changing bags? Once opened, the chatbot offers an easy to use interface for ordering a pizza or checking on an order directly through the chat. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. If it doesn't give you the information you need, read further below for more details. Transfers are shared with other customers. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. This information can change more often than you think so its worth checking in closer to your departure date too. Prices are subject to change. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. See below for more information around all-inclusive holidays. Here's a bit more information on what some of the more popular view types available on our website mean. You can do all of this through your easyJet holidays account. The chatbot was key to changing to a Transfers included: Applies to beach & lake holidays only. Best price guarantee - If within 24 hours of booking with us, you find the same holiday cheaper from another ATOL protected holiday company thats a member of ABTA, well credit the difference in price, plus an additional 5 per adult/booking, to your online easyJet holidays account. No single item can weigh more than 32kg. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. Find out more about our sustainability journey Every easyJet holiday includes a flight and hotel, along with 23kg of hold luggage per person for your flights. Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. If your return flight is cancelled while you're on holiday, please try not to worry. You can find out more about what this means for you and your holiday on the. When and how can I purchase a large cabin bag? If youd like to visit particular attractions, we recommend that you check their availability in resort as they may have to close at short notice because of the weather or for routine maintenance. The carrier covers a network of over 1,000 routes in It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. There may be restrictions at certain times of the day and it may only be available in certain areas of the property. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. When free child places sell out, the current child price will apply. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. What types of transfers can I get on an easyJet holiday? You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Everyone can also bring on board one small cabin bag (max 45 x 36 x 20 cm including wheels and handles) per person for free, which must fit under the seat in front of you. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. A number of our hotels, particularly in Turkey and Greece, will allow for cats and dogs on the hotel grounds. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. If you have any specific dietary requirements, it is your responsibility to ensure the hotel, restaurant or bar is aware of these on your arrival. Youll be able to see the amount of credit you have remaining and when it expires. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. Unfortunately not. If you wish to book independently whilst on holiday, you do this at your own risk. Where can I find the latest travel advice? Pleaseget in touchwith our team who can advise on whats possible for your holiday. Please check to ensure that everything is listed on it. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. If youre still having issues, please contact our team who will be able to re-send your documents to you. To find out more and get started, login to your account, view your holiday booking and follow the steps listed. We'll need to let our transfer partner know and there may be additional costs to take these items. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. All customers on international flights must have a valid passport and, where required, a valid visa. If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. How will you keep me informed if entry requirements change? Hotels may reduce the services and facilities available to reflect the number of guests staying at the time and local weather conditions. Subject totheBest Price Guarantee Terms & Conditions. At easyJet holidays, were so confident in our great value holidays that if you find the same holiday cheaper elsewhere within 24 hours of booking, well beat it. 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