Black Box Operations: IT Support
Black Box Operations advises businesses on how best to use information technology to meet their business objectives efficiently and effectively. In addition to providing advice after examining a business's current IT infrastructure, we also implement, deploy, and administer any new additions to an IT infrastructure on the business's behalf.
IT consulting is a very broad term, and it entails everything from purchasing and installing a single computer in an office, to managing multiple servers and multiple applications for a business. If you are confused as to whether or not your business needs IT Consulting do not despair, you are not alone. Most businesses barely know what they currently have, much less exactly what they need. Requesting information never hurts a business, so feel free to contact us and start the conversation, and we will do our best to identify your needs and provide a clear solution.
While your business can certainly save money by outsourcing IT Consulting to other countries, you'll receive a higher quality of service from Black Box Operations. You will be able to meet Black Box Operations representatives face to face and be able to contact our representatives by phone, instead of waiting weeks for an email response from a company whose people you've never met.
Our services include:
- Providing all the equipment necessary to run your business, such as desktops and laptops, printers, routers, and onsite and offsite production and development servers
- Securing your office to make sure your data and customer information remains safe
- Troubleshooting any issues you have with your current hardware infrastructure or network
- Backup and Disaster Recovery channels to make sure your information persists in even the most dire situation.
IT Support: Pricing
Email/Phone Support
Issues presented by our customers that can be resolved through email or phone support will be itemized as tickets, and our
customers will be invoiced 
50.00 per ticket. Work contributing towards the resolution of an
issue is considered part of a single ticket. For example, if one of our customer's requests help troubleshooting a problematic
computer, all assistance provided by Black Box Opertions to resolve the issue will be within a single ticket.
Site Visits
Site visits are where Black Box Operations trained IT technicians resolve issues in person at your place of business. Site visits
are subject to our hourly rates: 75.00/hr 9:00 AM - 5:00 PM Monday-Friday
125.00/hr 5:00 PM - 9:00 AM Monday-Friday, 9:00 AM - 12:00 PM Saturday, Sunday, and Holidays
IT Support: Retainers
Along with the retainer tiers listed below, we are extremely flexible and more than willing to create
a custom level retainer specifically for your business's needs. The retainer tiers listed below itemize
our offerings per tier. Overages will be invoiced according to current prices (tickets/visits) listed above.
Turn Around Time (TAT): We guarantee to address and attempt to resolve our customer's issues.
Technical Support hours: The hours Black Box Operations will be available to our customer.
Tickets: The total number of tickets that can be opened and resolved for our customer.
Site Visits: The total number of site visits that can be scheduled for our customer.